CASE-029·SuccessTier 2Telecommunications
Case · 2024-2026
Lumen Technologies
Enterprise Microsoft Copilot deployment for broad workforce productivity
Maturity stage
Production
Use-case type
Augmentation
Function
Multiple
Company size
Large
Evidence
More than 90% of Lumen employees have a Copilot license; up to 50% productivity improvement on some tasks (e.g. re-platforming)
ROI / outcome figure
Up to 50% productivity on targeted tasks (not revenue-level gain)
Why this case is cited as evidence
IMeasurement Maturity
Are there established KPIs, baselines, and evaluation cadences?
Apply this to your team
Take the RAPID assessment to see whether your organisation is exposed to the same failure modes as this case - or already has the discipline that made it work.